Learning new systems requires help and support. We have a wide range of resources available, from on-demand training resources like guides, webinars and videos, to one-on-one assistance.
Explore training and support for the following solution:
Live support is available 8am to 5pm, Monday to Friday.
Contact the Support Team by email or call 1-833-297-8107.
Review the Support Portal User Guide to learn how to submit a ticket through the support portal.
Stay connected with the latest news, tools, and innovations shaping digital referrals in British Columbia. Be in the Know with DRO is a monthly webinar series that brings together physicians, MOAs, and clinic staff to explore new features, learn practical tips, and hear updates from the Digital Referrals & Orders program. Each session offers a chance to build your knowledge, ask questions, and discover how digital referrals can support more coordinated, efficient care.
Upcoming Webinar dates:
Recordings of the webinars will be posted on the website.
Session: August 14, 2026
The session on August 14, 2026 covered a brief update from the DRO program with a live demonstration of the eReferrals platform.
Ocean Academy: get the most out of Ocean using our online learning platform that offers educational courses and materials on-demand
- If you are new to Ocean Academy, use this link to sign up: oceanmd.com/request/ocean-academy
- Note: Ocean Academy login is separate from the Ocean Portal account login.
Ocean Support Portal: access set up and user guides, along with additional support resources through our Ocean Support Portal, including our virtual AI assistant ECKO, available to help answer your questions about Ocean.
