Learning new systems requires help and support. We have a wide range of resources available, from on-demand training resources like guides, webinars and videos, to one-on-one assistance.
Explore training and support for the following solution:
Live support is available 8am to 5pm, Monday to Friday.
Contact the Support Team by email or call 1-833-297-8107.
Review the Support Portal User Guide to learn how to submit a ticket through the support portal.
Stay connected with the latest news, tools, and innovations shaping digital referrals in British Columbia. Be in the Know with DRO is a monthly webinar series that brings together physicians, MOAs, and clinic staff to explore new features, learn practical tips, and hear updates from the Digital Referrals & Orders program. Each session offers a chance to build your knowledge, ask questions, and discover how digital referrals can support more coordinated, efficient care.
Upcoming Webinar dates:
Recordings of the webinars will be posted on the website.
Session: September 23, 2026
The session on September 23, 2026 provided a live demonstration of navigating the Ocean Healthmap and an overview of the Autofill templates feature.
Ocean Academy: get the most out of Ocean using our online learning platform that offers educational courses and materials on-demand
If you are new to Ocean Academy, sign up with this link.
Note: Ocean Academy login is separate from the Ocean Portal account login.
Ocean Support Portal: access set up and user guides, along with additional support resources through our Ocean Support Portal, including our virtual AI assistant ECKO, available to help answer your questions about Ocean.
Session: August 14, 2026
The session on August 14, 2026 covered a brief update from the DRO program with a live demonstration of the eReferrals platform.
Ocean Academy: get the most out of Ocean using our online learning platform that offers educational courses and materials on-demand
If you are new to Ocean Academy, sign up with this link.
Note: Ocean Academy login is separate from the Ocean Portal account login.
Ocean Support Portal: access set up and user guides, along with additional support resources through our Ocean Support Portal, including our virtual AI assistant ECKO, available to help answer your questions about Ocean.
